Delivery & Returns

 

Shipping Methods

We ship internationally. Shipping costs depend on the weight and destination. This cost is automatically calculated according to product and destination.

The orders will be processed the following business day, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the next business day. Orders are processed from Barcelona, Spain. Product availability is not guaranteed. If you have ordered an item that is not available or is delayed, we will notify you by email or by phone. All orders are shipped with 7 days and require a signature upon delivery.

 

Duties and Taxes

Prices of items do not include taxes and tariffs. Orders may be subject to local taxes and / or import duties. Taxes will be paid upon receipt of the package by the purchaser in accordance with the laws applicable in the country of destination.

 

Returns and Exchanges

somlesdues accept changes or return the items within 15 days of receipt of your order online. To exchange or return an item, the customer must contact our customer service by e -mail providing your order number and proof of purchase.

Devolution has the effect of canceling the purchase of this item and refund the customer the amount paid to somlesdues.

Shipping cost on returned items will not be refunded.

To proceed to exchange or refund is necessary that the request meets the following conditions:

  • The product must not be used
  • Must be sent in the same condition it was received, original packaging and original labels
  • Must be delivered to our offices within 15 days from the date on which the order is received.
    somlesdues has the right to refuse a return if you develop signs of having been used item, if you leave the original labels or damage caused by the Customer, or if Customer fails to comply with the instructions in return and change mentioned by somlesdues.

Once received the product is inspected and you are notified by email about it. You will also be notified of the approval or rejection of your return / refund.

In case of change somlesdues will proceed to send back the product, with no shipping costs.

If return is authorized then your exchange or refund will be processed and will be automatically credited to your credit card or original method of payment within range of days.

The credit card companies vary on the time it takes to pay the amount in your account and this may take up to 7 business days from the day of submission of the refund confirmation e mail .

In the event that the return is not accepted by somledues by understanding that the product whose return is intended to have been used, these products remain in the distribution warehouse for pickup by the customer, for a period not exceeding fifteen days its return.

The costs and risks associated with returning the product are borne by the sender, who will send them safely and with the necessary guarantees that the returned goods arrive in perfect condition.

 

Error in delivery

If somlesdues offers a different article requested, or if the item is damaged or defective, the customer must notify somlesdues within 48 hours, as indicated on the waybill accompanying the article. somlesdues refund the purchase price plus shipping costs.

 

Claims

If a customer wishes to exchange or return an item, follow the instructions specified on the delivery note accompanying the package.

The remaining questions, comments or complaints regarding an order, payment or delivery should be sent in writing to the following email address: contact@somlesdues.com

The email must contain the customer’s name, address email included in the records of somlesdues, the order number in the confirmation of the order and the item number.