TERMS AND CONDITIONS
Sede Social: Manuel de Falla 2/14. Esc 3/ 3º. 08034 Barcelona
Tel +34 6190601568
TERMS AND CONDITIONS OF THE WEBSITE
Industrial and intellectual property
All information reproduced on this website (texts, photos, logos…) are protected by intellectual property rights owned by B.Autentic S.L.
Therefore, none of this information may be reproduced, modified, translated, exploited commercially or reused in any way whatsoever without the prior written consent of B.Autentic S.L . The title, design and form of the website and all its contents such as news, descriptions, images and their organisation, and all software compilations, underlying source code and other material contained on the website are owned by B.Autentic S.L.
To carry out statistical, to improve your and for security reasons we may collect data about you. For example your IP address or your environment variables through the use of “cookies”. A “cookie” is a block of data sent to your browser from a web server and stored on the hard drive of your computer. One or more “cookies” may be placed anonymously on the hard drive of your computer. These cookies do not contain any private information, or that can identify you. They simply allow the Site to improve the services offered.
somlesdues recognizes that there are users who do not wish to be contacted to announce news about new or related products. somlesdues allows you to unsubscribe from any list of bulletins that may result from use of the website. When you receive an email, you will be given instructions on how to unsubscribe from this list.
Publication of information
somlesdues publish any information by law or court order requiring it to be published.
We use a SSL encryption to protect the transmission of information you submit to us when you use our secure online forms. All information you provide us through these forms is stored offline safely. If you send us an email, you should know that email is not necessarily secure against interception unless you are using a secure network search engine.
Placing the Order
To place an order, the client must connect to the website www.somlesdues.com and register as a customer. Duty to always follow the prompts him.
Prices and Costs
The product price is the price prevailing at the time an order is placed online store. Prices include the VAT except Canary Islands, Ceuta and Melilla which does not apply.
The prices indicated in the online store does not include the cost of shipment.
somlesdues confirm the customer’s order by email. The contract is established only when payment is made correctly.
somlesdues has the right to refuse or impose special conditions on a shipment, always providing the reasons. If somlesdues is unable to clearly establish the permanent or temporary address of a client, no order will be accepted.
Orders that, for whatever reason, have been technically interrupted or otherwise before the payment is completed, will not be processed, although the customer has received the order confirmation. Therefore, such a request, this order will not be delivered. However, somlesdues endeavor to contact the customer to complete payment instructions and to make the shipment.
If you need any help, our customer service team is available Monday to Friday 9: 00-20: 00, to help with any aspect of your order including purchases, shipping and assistance on returns and exchanges. To do so please contact via email@example.com
We ship internationally. Shipping costs depend on the weight and destination. This cost is automatically calculated according to product and destination.
The orders will be processed the following business day, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the next business day. Orders are processed from Barcelona, Spain. Product availability is not guaranteed. If you have ordered an item that is not available or is delayed, we will notify you by email or by phone. All orders are shipped with 7 days and require a signature upon delivery.
Duties and Taxes
Prices of items do not include taxes and tariffs. Orders may be subject to local taxes and / or import duties. Taxes will be paid upon receipt of the package by the purchaser in accordance with the laws applicable in the country of destination.
Payments are only made by credit card or debit card (Visa, MasterCard, Visa Electron and / or other) by TPV BBVA bank. For payments made with cards issued outside Spain, it is necessary that the issuing bank is covered by the Security Protocol Secure Electronic Commerce. somlesdues receives authorization to charge your account once the order is placed.
somlesdues reserves the right to refuse any transaction carried out by credit card. In this case proceed to repay the cash on the original card.
Returns and Exchanges
somlesdues accept changes or return the items within 15 days of receipt of your order online. To exchange or return an item, the customer must contact our customer service by e -mail providing your order number and proof of purchase.
Devolution has the effect of canceling the purchase of this item and refund the customer the amount paid to somlesdues.
Shipping cost on returned items will not be refunded.
To proceed to exchange or refund is necessary that the request meets the following conditions:
- The product must not be used
- Must be sent in the same condition it was received, original packaging and original labels
- Must be delivered to our offices within 15 days from the date on which the order is received.
somlesdues has the right to refuse a return if you develop signs of having been used item, if you leave the original labels or damage caused by the Customer, or if Customer fails to comply with the instructions in return and change mentioned by somlesdues.
Once received the product is inspected and you are notified by email about it. You will also be notified of the approval or rejection of your return / refund.
In case of change somlesdues will proceed to send back the product, with no shipping costs.
If return is authorized then your exchange or refund will be processed and will be automatically credited to your credit card or original method of payment within range of days.
The credit card companies vary on the time it takes to pay the amount in your account and this may take up to 7 business days from the day of submission of the refund confirmation e mail .
In the event that the return is not accepted by somledues by understanding that the product whose return is intended to have been used, these products remain in the distribution warehouse for pickup by the customer, for a period not exceeding fifteen days its return.
The costs and risks associated with returning the product are borne by the sender, who will send them safely and with the necessary guarantees that the returned goods arrive in perfect condition
Error in delivery
If somlesdues offers a different article requested, or if the item is damaged or defective, the customer must notify somlesdues within 48 hours, as indicated on the waybill accompanying the article. somlesdues refund the purchase price plus shipping costs.
If a customer wishes to exchange or return an item, follow the instructions specified on the delivery note accompanying the package.
The remaining questions, comments or complaints regarding an order, payment or delivery should be sent in writing to the following email address: firstname.lastname@example.org
The email must contain the customer’s name, address email included in the records of somlesdues, the order number in the confirmation of the order and the item number.